Coronavirus: Tips for those receiving home care

Article published 28 April 2020

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IF you receive home care, it is important to be aware of how the staff coming to your house deal with the coronavirus infection risk.

You need to make sure that as soon as they come in, they thoroughly wash their hands. They need to do this before touching anything.

Ask staff if they are running a temperature, have a sore throat or runny nose, or any other symptoms associated with a cold.

If you have any concern at all, ask staff politely to leave and contact your home care provider.

It is okay for you to insist that staff visiting you have had a recent anti-flu injection. It is not compulsory for in-home aged care workers to receive this vaccination to continue working, but neither is it compulsory for you to run risk of getting the flu.

If you need urgent access to home care due to the coronavirus situation, you need to contact My Aged Care on 1800 200 422. However, you can also contact a service provider directly, because in cases where there are urgent and immediate care needs, a CHSP service provider can help before an assessment is made.

An example of urgent and immediate care need is where a partner, friend or family member who normally helps you out is suddenly unable to do so.

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