Budget 2018: Centrelink’s Digital Transformation

Article published 25 May 2018

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Welfare Payment Infrastructure Transformation

Centrelink is getting more tech-savvy. Budget documents reveal that more money is going towards updating Centrelink’s digital systems.

The Government is set to give $316 million over four years towards the Welfare Payment Infrastructure Transformation (WPIT) program. WPIT started on 1 July 2015 and will run for 7 years until 2022.

The WPIT program will, according to Budget papers, lead to ‘more efficient and automated claim, assessment and payment processes’. The aim is to reduce claim processing times and cut the costs of running the payment system.

The WPIT has already been applied to students getting Austudy and Youth Allowance payments. Those claiming job seeker, Age Pension, Disability Support Pensions and Carer Payments will be the next to be effected by the digital transformation.

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