31 May 2018
CPSA welcomes the opportunity to provide feedback on the draft guidance material for the new aged care quality standards. CPSA represents pensioners of all ages and low income retirees. As such, CPSA is interested in ensuring that the aged care system is able to deliver high quality, person centred care to all those who need it, regardless of their geographical location and their capacity to pay. In an increasingly market-based aged care system, the accreditation standards and how they are interpreted and implemented is critical in ensuring that all residents have access to safe care that meets their needs. This submission focuses on how the guidance material can be improved to ensure that the realities of care experiences are properly being captured through the auditing process, particularly in residential aged care.