EVERYBODY remembers the old ABBA song asking that question and THE VOICE can finally reveal why that call is not being made now that your home phone is going through the NBN.
The answer is that the ring time is too short. That call is being made, but you just can’t get to it in time.
CPSA has received reports that phones ring out for a very short time before turning to message bank. As few as seven, six and three rings is what has been reported.
When in pre-NBN days the phone rang, you could make yourself a cup of tea first and then walk over to the phone for a leisurely chat with family or friends. Not anymore.
Joking aside, short ring times are obviously an issue. It’s not just the inconvenience and frustration of missing calls. One member has reported falling while trying to get to the phone to beat the limited ring time.
CPSA is a member of the Australian Communication Consumer Action Network (ACCAN) and is pursuing the issue in partnership with them.
Maybe there’s a fix. Maybe action is required. THE VOICE will keep you posted.
Meanwhile, all NBN providers are able to reset the number of rings. But don’t expect more than eight or nine at the most.
